Terms & Conditions.

Last updated: 6 August 2026

1. Who we are

Constantine Chauffeurs is a trading name of Constantine Group (“we”, “us”, “our”). We provide a pre-booked private hire chauffeur service in and around Glasgow, Edinburgh and across the UK. You can reach us at [email protected] or 0141 474 7250.

These terms apply to every booking you make with us. By booking a journey, you agree to them.

2. Bookings

All journeys are pre-booked. We do not accept street pickups. Your booking is confirmed once we have confirmed it to you in writing (by email, WhatsApp or text) along with the vehicle and price. Please check your confirmation and let us know immediately if any detail is wrong.

3. Prices and payment

The price we quote is the price you pay. It will not change unless the journey itself changes — for example a different route, additional stops, extra passengers or waiting time beyond what is included (see section 5). Any such change will be confirmed with you before it is applied.

Payment is taken securely by card, usually via a payment link or invoice, before your journey. Your chauffeur does not handle cash. Card processing is handled by our payment provider; we do not store your card details.

4. Cancellations and amendments

• More than 24 hours before pickup: free cancellation, full refund.
• Within 24 hours of pickup: a charge of 50% of the fare applies.
• No-show: if we cannot reach you at the pickup point within the included waiting time, the full fare is charged.

You can amend a booking free of charge up to 24 hours before pickup, subject to availability. To cancel or amend, contact us as early as you can.

5. Waiting time

Generous waiting time is included as standard: up to 60 minutes at airports (from the time you land) and 15 minutes for all other pickups. Beyond the included time, waiting may be charged per 15-minute period at the applicable rate, which we will confirm.

6. Airport pickups

We confirm the exact meeting point with you when you book. We monitor inbound flights and adjust your pickup for delays where we reasonably can. We are not responsible for delays or costs caused by circumstances outside our control.

7. Your responsibilities

• Provide accurate booking details and be ready at the agreed time and place.
• Ensure the number of passengers and items of luggage are within the vehicle’s stated capacity.
• Wear seatbelts as required by law. Smoking (including vaping) is not permitted in our vehicles.
• Behave reasonably and lawfully. We may decline or end a journey where a passenger is abusive, unsafe, or unlawfully in possession of prohibited items.

You are responsible for any loss or damage you cause to the vehicle. Where the vehicle requires cleaning as a result of soiling, a reasonable cleaning charge may apply.

8. Child seats and accessibility

Child seats can be arranged on request — please tell us the child’s age when booking and give us as much notice as possible. Please let us know of any accessibility requirements in advance so we can do our best to accommodate them.

9. Our service and liability

We aim to be punctual and professional on every journey. However, we are not liable for delays or losses caused by events beyond our reasonable control, including traffic, weather, road closures, or events affecting the road network. Where we are liable, our liability is limited to the value of the fare paid for the affected journey.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

10. Complaints

If something isn’t right, please tell us at [email protected] and we will do our best to put it right.

11. Your data

We handle your personal information in line with our Privacy Policy.

12. Governing law

These terms are governed by the law of Scotland, and any disputes are subject to the jurisdiction of the Scottish courts.