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Last updated: 15 October 2026
Constantine Chauffeurs (“we”, “us”, “our”) provides a pre-booked private hire chauffeur service in and around Glasgow, Edinburgh and across the UK. You can reach us at hello@constantinechauffeurs.co.uk or 0141 474 7250.
These terms apply to every booking you make with us. By booking a journey, you agree to them.
All journeys are pre-booked. We do not accept street pickups. Your booking is confirmed once we have confirmed it to you in writing (by email, WhatsApp or text) along with the vehicle and price. Please check your confirmation and let us know immediately if any detail is wrong.
If you book for someone else, you are responsible for the booking, its payment and for making sure your passengers know these terms. Quotes are valid for 14 days unless we say otherwise.
Children under 16 must travel with an adult, unless we have agreed otherwise in advance with a parent or guardian.
The price we quote is the price you pay. It will not change unless the journey itself changes — for example a different route, additional stops, extra passengers or luggage, or waiting time beyond what is included (see section 8). Any such change will be confirmed with you before it is applied. There is no surge pricing, and no extra charge for evenings, late finishes or traffic, except on the holiday dates below.
Christmas and New Year. A 50% surcharge applies to journeys, or any part of a booking, between 6pm on 24 December and 6am on 27 December, and between 6pm on 31 December and 6am on 2 January. The surcharge is included in the price we quote you, so there are no surprises on the day.
Where we quote from. Our published prices, including airport transfers, routes and tours, are quoted from Glasgow city centre to the destination. If your pickup is outside Glasgow city centre, we quote from your postcode to the destination instead — for example, from your home address to Glasgow Airport. The same applies to drop-offs outside the city centre.
“From” prices. Every price shown on our website is a “from” price for a Mercedes C-Class. If you would like a different vehicle — the Mercedes S-Class, Audi Q7 or Mercedes V-Class — we quote for it separately.
Passengers and luggage. If your group or luggage will not fit safely in a C-Class (see section 5), we will quote for a vehicle that suits your party instead. We will always tell you which vehicle your quote is for.
Every quote is for the full journey, door to door, and is confirmed to you in writing before you book. Prices are per vehicle, not per passenger. Airport drop-off charges and parking for your booked journey are included. Extra stops not in your booking are added at the price we confirm with you.
To secure your booking, we send you a secure payment link and you pay the full fare before your journey. You can also pay by bank transfer. Bookings made by a hotel or business on a guest’s behalf, and regular corporate clients, may be invoiced instead, on the terms agreed with that hotel or business.
If the journey changes and an extra charge applies (see section 3), we confirm the amount with you first and send it as a separate payment link or add it to your invoice.
If payment is not received before the journey, we may cancel the booking. Your chauffeur does not handle cash. Gratuities are entirely optional and never expected. Card payments are processed securely by our payment provider; we do not see or store your full card details.
Each vehicle has a maximum number of passengers and a guide to the luggage it can carry:
Please tell us the number of passengers (including children), cases, golf bags and any large items when you book. If more passengers or luggage arrive than were booked and they will not fit safely, we cannot carry them in that vehicle; we will offer a larger vehicle or a second car where available, at an additional cost.
Occasionally we may need to send a different vehicle from the one booked. If so, it will be of the same class or better, at no extra cost to you. If a vehicle breaks down, we will arrange a replacement as quickly as we reasonably can.
Refunds are made by bank transfer or to the card you paid with.
If we have to cancel your booking for any reason, we will tell you as soon as possible and refund everything you have paid for that journey.
You can amend a booking free of charge up to 48 hours before pickup, subject to availability. If a change affects the route, vehicle or time, we confirm any new price before it applies. To cancel or amend, contact us as early as you can.
Waiting time is included as standard: up to 60 minutes at airports (from the time your flight lands), up to 60 minutes at Greenock Ocean Terminal (from the time you disembark) and 15 minutes for all other pickups. Beyond the included time, waiting may be charged per 15-minute period at the applicable rate, which we will confirm. On hourly hire, tours and weddings, waiting is part of your booked hours.
We confirm the exact pickup point with you when you book. We monitor inbound flights and ship arrivals and adjust your pickup for delays where we reasonably can, and there is no charge for a late arrival. Once you have your bags, please message us so your chauffeur can meet you at the pickup point. If you cannot find your chauffeur, call us on 0141 474 7250 before making other arrangements; if you leave without contacting us, the journey is treated as a no-show. We are not responsible for delays or costs caused by circumstances outside our control.
You are responsible for any loss or damage you cause to the vehicle. The following charges apply where the vehicle needs specialist cleaning or repair as a result of a passenger’s actions:
Where a charge applies, we will show you photographs of the damage and send you the charge as a payment link or add it to your invoice. The person who made the booking is responsible for these charges.
Child seats are available on request at no extra charge — please tell us each child’s age when booking and give us as much notice as possible. Please let us know of any accessibility requirements in advance so we can do our best to accommodate them.
A female chauffeur is available to female passengers only, with at least one week’s notice, subject to availability.
Please check the vehicle for your belongings before you leave. If you leave something behind, contact us as soon as possible and we will do our best to return it. We keep lost property for 30 days. Returning an item may involve a delivery or collection charge. Your belongings are carried at your own risk, and we are not responsible for items left in the vehicle.
We aim to be punctual and professional on every journey. However, we are not liable for delays or losses caused by events beyond our reasonable control, including traffic, weather, road closures, or events affecting the road network. Where we are liable, our liability is limited to the value of the fare paid for the affected journey.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
If something isn’t right, please tell us at hello@constantinechauffeurs.co.uk within 7 days of your journey. We will acknowledge your complaint within 2 working days and aim to give you a full response within 14 days.
We handle your personal information in line with our Privacy Policy.
These terms are governed by the law of Scotland, and any disputes are subject to the jurisdiction of the Scottish courts. Nothing in these terms affects your statutory rights as a consumer. If any part of these terms is found to be invalid, the rest still applies.
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