Questions, answered.

Send us your journey details and we’ll confirm your car and a fixed price before you travel. Every journey is pre-booked and confirmed — we don’t do street pickups or ranks, so you always know exactly who is collecting you, in what, and for how much.

Whichever suits you best:

WhatsApp: message us (usually the fastest reply)
Phone: 0141 474 7250
Email: [email protected]

As early as you can, especially for airport runs and busy periods — it secures your car. That said, last-minute requests are always welcome; message us and we’ll tell you straight away whether we can cover it.

We confirm the exact meeting point with you when you book, so there’s no confusion on the day. Your chauffeur will be there ready and waiting — you won’t be left guessing where to go after a long flight.

We track your inbound flight and adjust your pickup automatically. If you land early, we aim to be early; if you’re delayed, we’ll still be there. There’s no charge for a late flight arrival.

Generous waiting time is included as standard: up to 60 minutes at airports (from the time you land) and 15 minutes for all other pickups. No clock-watching.

When we list luggage capacity, a medium bag is a standard check-in suitcase and a cabin bag is carry-on size:

Not sure it’ll all fit? Tell us what you’re bringing when you book and we’ll recommend the right vehicle.

Securely by card. We send you a payment link (or an invoice for bespoke jobs) and you pay online before your journey — your chauffeur never handles cash. The price we quote is the price you pay: no surge pricing, no surprise extras.

Free cancellation up to 24 hours before your pickup time. Within 24 hours, a 50% charge applies. A no-show — where we can’t reach you at the pickup within the included waiting time — is charged in full.

Of course — just message us. Amendments are free up to 24 hours before pickup, subject to availability. If a change affects the route or timing we’ll confirm any difference in the fare before it’s applied.

The C-Class and S-Class each seat up to 3 passengers — the S-Class is our flagship, with more space and a first-class finish. The Vito takes up to 7 passengers or extra luggage. Unsure? Tell us your group size and bags and we’ll advise.

Yes, on request. Let us know the child’s age when you book and we’ll arrange a suitable seat. Please give us as much notice as you can.

Yes — a female chauffeur is available to female passengers only, and can be arranged with at least one week’s notice.

We’re Glasgow-based and cover Glasgow, Edinburgh, Paisley and Renfrewshire, as well as journeys across the UK. Long-distance and city-to-city trips are very welcome.

Yes — complimentary chilled still & sparkling water, Irn-Bru and Scottish shortbread on every journey. The Vito also has an onboard fridge to keep everything chilled.